Terms and Conditions

Reservations for York Lodge West are accepted by the property owners, on the following conditions:

The Agreement:

The condition of hire is between the Hirer and the property Owner, David Whitehead

Contract

When you submit an enquiry about a booking via our online Enquiry form you will receive confirmation of availability and a booking summary by email to the email address you provide. This does not form a contract. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email and the deposit of £250 has been received. You must be over 18 years at the time of booking.

This agreement is made on the basis that York Lodge West (“the Property”) is to be occupied by the Hirer and their party for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and the Hirer acknowledges that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

Booking:

When the booking is made, we will require confirmation of the party size and whether adults, children or infants. The lead party named on the booking (The “Hirer”) will be responsible for all persons included on the Booking Record and should ensure that they are aware of these booking conditions. The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.

Payment:

For bookings made more than 8 weeks before arrival, a deposit of £250.00 is required. The balance is due 8 weeks before the holiday commences. For bookings made less than 8 weeks before arrival, the total amount is payable.

Number of People using Accommodation:

The licence from the Owners shall permit the Hirer and members of the Hirer’s party as shown on the Booking Record (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated on the website and included on the Booking Record may occupy a property unless by prior written agreement with the Owner. Group bookings of people aged under 25 will not be accepted.

Arrival/Departure:

The properties are available for occupation from 2.00 pm on the first day of the holiday and must be vacated by 10.00 am on the last day.

Cancellation by You

When the holiday is booked the Hirer is entering into a legally binding contract. In the event of cancellation, Guests may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows:

Full refund for cancellations made unto 30 days before holiday start date. After that, 50% of refund up-to 7 days before holiday start date. No refunds for cancellations fewer than 7 days before holiday start date.

If booked fewer than 30 days before check-in, full refund for cancellations made with 48 hours of booking and at least 14 days before holiday start date. No refunds for cancellations fewer than 7 days before holiday start date.

Pets:

No Pets are allowed at the property without prior agreement

Your Responsibilities
The Hirer agrees:

That the supervision of children, babies remains the responsibility of the Hirer at all times.
To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.
To pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.
Not to cause nuisance or annoyance to occupants of nearby property.
To allow reasonable access to the property by the Agent/Owner if it is deemed necessary.

If, in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Owner as discharged and the Owner may repossess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.

Complaints:

The Owner cannot be held responsible for any perceived inadequacies in the property. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but their accuracy cannot be guaranteed.

The Owners take no responsibility for noise or nuisance resulting from third party activity over which they have no control. The Hirer is responsible for ensuring the property is suitable for their needs prior to booking.

In the unlikely event of a complaint the Hirer should immediately contact the Owner or their named representative to ensure sufficient time is given to investigate and take any necessary remedial action. No complaint can be considered where the hirer has denied the agents or the owners the opportunity to visit discuss and if necessary, rectify the perceived problems or inadequacies. Any dispute arising out of the booking will be between the Hirer and the Owner. No complaints can be considered after departure from the property.

Liability:

The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy.

Cancellation by Us:

The Agent/Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid. The Owner shall not be under any other liability if such cancellation occurs.

Force Majeure:

The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, pandemics, acts of any government or public authority or any other event outside our control.

Waiver:

The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.

Miscellaneous:

The Hirer agrees that the Contract with the Owner is made at the Owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.

These booking conditions supersede all previous issues. October 2023