FAQ – FREQUENTLY ASKED QUESTIONS – YORK LODGE WEST
How do I confirm availability?
Please check our availability calendar. If your preferred dates are shown as available, then please email to confirm availability with us. Until a deposit is received a booking cannot be confirmed.
What is the changeover day?
Our booking weeks run from Saturday to Saturday and York Lodge West will be prepared for you arrival from 3 p.m. onwards. Checkout by 10 a.m.
How do I book?
We require a deposit of £250 to hold your reservation and full payment for your holiday is due 8 weeks before the holiday starts. Payment to be made by credit or debit card through secure on-line payment system.
What happens after I book?
We will send you confirmation of your booking and, no less that 2 weeks before your holiday is due to start, we will send you directions, information about York Lodge West and a key box access code.
What if I cancel?
You will lose your deposit if you cancel more than 9 weeks before your booked date after that date, full payment is due. We recommend you have travel insurance to cover your booking.
What is included?
Linen and towels are provided for all of your guests. Please provide your own beach towels.
Heating and electricity are both included.
Is there car parking?
There is a garage and a parking space for a second car.
Is York Lodge West suitable for visitors with mobility challenges?
The property is accessed by a steep drive and has steps up to the house from the parking area. Unfortunately, it does not have wheelchair access. York Lodge West is not recommended if you have mobility issues and is not suitable for anybody with walking difficulties.
Are singles parties allowed?
We only take bookings from family groups or couples.
Are children and infants allowed?
Children are welcome and there is a highchair and travel cot for infants. Please bring your own bedding if you need to use the cot.
What about breakages?
We understand that breakages of the odd plate or glass can occur. Please let us know so that we can replace for the next guest. We would expect compensation in the event of serious damage.